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Frequently Asked Questions


Futureworld is an Apple Premium Reseller (APR) and Apple Authorized Reseller (AAR) in Vietnam. We are authorized to sell the full range of Apple devices such as iPhone, Macs, iPads, Apple Watch and related Apple and 3rd party accessories. We have 4 stores in Ho Chi Minh City. Click here to see our store opening timings & locations.
Usually we will have the item you ordered in stock. This will take 1-3 days for delivery in Ho Chi Minh City, and 3-5 days for Hanoi and other provinces in Vietnam. For Non-stock items, we usually take 4-weeks to 6-weeks. The Futureworld Online team will inform you of the status whenever your order is placed. Feel free to contact us as well to check the status of your order.
We accept payments by Cash (COD), by Bank Transfer, by Credit Card / Debit Card. Using your credit card you can also choose to pay by 0% installments.
We have multiple options for shipping. We can use our own in-house logistics team, or use Grab delivery, or even Saigon Post (SGP). This shipping method will depend on the item to be delivered. If you have a shipping preference, please let us know.
Yes you can! Once you confirm your order, you can choose to have it shipped to your address or pickup from one of our Stores. Just let us know which store you prefer to do the pickup so that we can make sure and arrange that your order will be availble there.
At the time of purchase, whether through our Online Store or Retail Store, just provide us with your VAT information and we can issue the VAT e-invoice for you. This will take 1-2 days and the e-invoice will be emailed to your ID.


Corporate Team & Bulk Purchases (B2B)

Futureworld has a Corporate team composed of experienced Account Managers. They can talk to you and gather your requirements to provide project or bulk offers. They can be contacted via our Enterprise Team Page, and they are willing to help you provide project consultation for your needs.
Futureworld can provide project consultation for your needs. Reach out to us and our account managers will be assigned to have a discussion to get more details about your project, and we can provide our recommendations.
For every project we work closely with the Customer to gather all the needs. We can provide multi-city delivery and deployment.
Need higher Memory or Storage from the standard configuration? Futureworld can provide Custom-to-Order (CTO) Macs for this. Just let us know the config that you will need and we can provide the quote for this. Take note, CTO devices are built by Apple upon order, so these might take 4-6 weeks of delivery from the time of order and payment.
We are open to discuss Payment Terms and Credit. We will request that you provide us with your Vietnam Business Registration and these will be evaluated by our Finance team. Our Account Managers in our Corp team would be glad to discuss this with you.


Apple Business Manager / Apple School Manager / DEP

Apple Business Manager (ABM) / Apple Schoool Manager (ASM) is a program from Apple to enable customers to create Managed Apple IDs, do Volume Purchase for Apps (VPP) and enroll devices for better management. The ABM/ASM was previously known as the Device Enrollment Program (DEP). Used together with a Mobile Device Management (MDM) software such as Jamf Pro, this will allow you to better manage and enforce policies for your Apple devices. Futureworld is an ABM / ASM Partner for Vietnam. We can enroll the devices under your ABM / ASM profile.
Once you have an account in Apple Business Manager or Apple School Manager, you will have a unique ORGANIZATION ID (or DEP ID) that you can provide to Futureworld for device enrollment. This ID can be seen under the Settings -> Enrollment Information screen of your ABM / ASM page.
Futureworld is an Apple DEP Partner. We have a RESELLER ID that we can provide you, and this RESELLER ID needs to be keyed into your ABM / ASM Profile. This way, the devices purchased from Futureworld can be enrolled under your ABM / ASM Profile.
Futureworld will need to check the Serial Numbers of these devices, and when they were purchased. To note, Futureworld is authorized to enroll devices purchased from us, so if the devices was purchased from another source, then we cannot enroll it into your ABM / ASM Profile.
Yes you can. For this case, we will request that you provide us proof that the Vietnam company is the subsidiary or part of the group company of your Headquarter company. Once confirmed, then we can enroll the devices you purchased under your Headquarter DEP ID.


Warranty & Support

Apple products & accessories comes with 1-year product warranty against manufacturing defects. This can be exetended by purchasing an Applecare Protection Plan for the device. For further information, you can also view the Apple Warranty conditions for Vietnam - iPhone / iPad | Mac | Accessories>
We provide service via our Thakral One Apple Authorized Service Provider (ASP). You can visit our stores, or can also visit directly to our ASP.
The Applecare Protection Plan extends the Apple standard warranty and is measured from the time you first receive your device. Applecare for iPads adds an additional 1-year coverage for a total of 2-years. Applecare for Macs adds an additional 2-years coverage for a total of 3-years. Visit our Applecare Protection Plan page to see the options available for you.
Each of our Futureworld Retail stores have dedicated Support personnel that can assist you. Visit us and our team will be glad to provide you with recommedations and support for your needs. If the device will require Hardware Warranty support (i.e. Broken devices), then we will provide you with the option to visit the Apple Authorized Service Provider (ASP), or we can also take the machine and bring it to them on your behalf.
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